CLARIUS WARRANTY TERMS
- 保証の範囲と期間
Effective Date. These Warranty terms (the “Warranty”) apply to purchases of Clarius HD scanners made on or after October 31, 2019. For purchases of Clarius HD3 scanners, the warranty terms at www.clarius.com/hd3-warranty-terms/ apply. For purchases made before October 31, 2019, please see the Warranty Schedule attached to the terms and conditions accompanying your purchase for the applicable warranty information.
Covered Products. The warranties contained in this Warranty are limited to the following Clarius-branded products purchased directly from Clarius (the “Covered Products” herein):
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- 新しく製造されたクラリアス超音波スキャナー（以下「新型クラリアススキャナー」という；）
- 再生または再製造されたクラリアス超音波スキャナー（以下「再生クラリアススキャナー」といいます。
- 新しく製造されたバッテリー、充電器、充電器ケーブル、およびその他の付属品（以下、総称して「新しいバッテリーおよび付属品」）。
The warranty details herein only apply to Clarius ultrasound scanners and products purchased directly from Clarius. If you purchased your Clarius scanner and products from a distributor, please contact them and refer to the documentation accompanying your purchase for warranty coverage details.
Limited Warranty. Clarius warrants to customer that each Covered Product will be free from defects in materials and workmanship, subject to the limitations set out herein. This warranty is made to the original customer only and, unless agreed to by Clarius in advance, does not extend to any subsequent purchaser or transferee of the Covered Product.
Warranty Period. The warranty period for all warranties is limited in time in accordance with Section 4 (Warranty Types) below. The initial warranty period begins on the date that Clarius delivers the Covered Products to customer, and if the order contains multiple shipments, the date the first item is delivered. The warranty period for any replacement product or component, or repair to a Covered Product, furnished to customer as a warranty remedy will be the unexpired portion of the original warranty period of the repaired, adjusted or replaced Covered Product.
Third Party Products. Clarius does not provide a warranty or warranty service for products that are manufactured by a third party and do not carry the Clarius label, even if such Products are sold and distributed by Clarius. All warranty terms (if any) for such Products are provided by the third party manufacturer and are governed by documentation provided by the manufacturer and included with the shipment to customer or available online from the manufacturer’s website.
- 唯一の保証による救済
Clarius’ obligation and liability under the Limited Warranty of a Covered Product is limited solely, at Clarius’ option: to repair, adjust or replace (with new or exchanged replacement parts or devices) the non-conforming Covered Product, or, in the alternative, repayment or reduction of a reasonable portion of the purchase price for the Covered Products, as determined by Clarius in its sole discretion. THE REMEDY SELECTED BY CLARIUS IN ACCORDANCE WITH THIS PARAGRAPH SHALL BE THE EXCLUSIVE AND SOLE REMEDY OF CUSTOMER FOR ANY BREACH OF WARRANTY.
- 保証除外事項
The Limited Warranty of the Covered Products do not cover:
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- 対象製品以外の作業。
- 性質の如何を問わず、外部要因による対象商品の損害。
- クラリアスが提供しない対象製品への装置の保守、接続または取り外し。
- 全部または一部に起因する損害、欠陥、不足または損失の修理または交換：(1)クラリアスが提供する該当する説明書、仕様書、マニュアルまたはその他の文書に規定されている以外の方法または構成での対象製品の使用（適応外目的での対象製品の使用、またはクラリアスが取扱説明書もしくはウェブサイト上で指定する互換性のあるスマートデバイスのリスト以外のデバイスでの使用を含む）、(2)対象製品の不適切な保管、取扱い、使用または保守；(3) 推奨または慣例的な環境条件が満たされなかった場合、(4) クラリウスの正規の担当者以外の者が行った分解、改造、修理、(5) 事故、不注意、怠慢、乱用、誤用、故意の損傷、盗難、破壊行為、または災害（洪水、地震、火災、戦争、伝染病、暴動、軍事行動、テロ行為、天災地変など）に起因するものを含む、クラリウスの合理的な支配を超えるその他の原因。
- クラリアスが供給していない材料を使用して行われた対象製品のアップグレードまたはその他の変更（対象製品に対するソフトウェア、ファームウェアまたはハードウェアの変更を含みますが、これらに限定されません。
- 美容目的のあらゆる作業。
- 消耗部品。
- バッテリーおよび付属品については、標準保証の保証期間（下記第4条(a)に定義）が経過した後。
- 対象製品の操作において、適切な資格を有し、訓練を受け、免許を受けた要員を使用しないこと。
- 血液またはその他の感染の可能性のある物質で汚染された対象製品。
- 保証の種類
(a) Standard Warranty: If there is a breach of the Limited Warranty of Section 1 above for any Covered Product within the Warranty Period (defined below), Clarius will: provide all replacement device parts, software updates and image upgrades (excluding new features) which Clarius regularly makes available to its customers of such products at no additional fee; and, if necessary, provide replacement products of equivalent or better condition. If Clarius replaces a Covered Product, the original product becomes Clarius’ property and the replacement product becomes the customer’s property.
One-way standard shipping will be provided. This means the cost of shipping any Covered Product to Clarius will be at the sole cost of the customer. However, Clarius will pay the costs for shipping of any repaired or replacement product or parts to the customer. Delivery of any repaired or replacement device or parts shall be provided by standard shipping (e.g., ground) speeds.
The warranty period for the different Covered Products defined in Section 1 above (the “Warranty Period”) are:
(1) New Clarius Scanners: three (3) years
(2) Refurbished Clarius Scanners: one (1) year
(3) New Batteries and Accessories: six (6) months
To obtain warranty service, the customer must email [email protected] to obtain a Return Materials Authorization (RMA) number from Clarius prior to returning any non-conforming Covered Product, and follow all instructions of Clarius. Title to and the risk of loss, damage or casualty to the Covered Product remains with customer until delivery to Clarius. Clarius Product Purchase terms and conditions govern the return of repaired or replacement Covered Product to customer. To comply with applicable health authority regulations, warranty claims must be made in the country where the Covered Product was purchased.
(b) Clarius Care: For an additional charge, Clarius Care provides the following enhanced warranty services:
(1) for New Clarius Scanners, notwithstanding the exclusion of coverage for accidental damage in Section 3(4)(5) above (Warranty Exclusions), Clarius will repair or replace a New Clarius Scanner damaged by accidental damage; provided, however, that no New Clarius Scanner will be repaired or replaced under a claim of accidental damage more than once over any twelve (12) month period;
(2) for New Clarius Scanners, notwithstanding the exclusion of coverage for theft in Section 3(4)(5) above (Warranty Exclusions), Clarius will replace a New Clarius Scanner stolen from the premises of an accredited hospital; provided, however, that (i) the stolen New Clarius Scanner must have been previously registered with the accredited hospital’s asset management system, (ii) replacement of a New Clarius Scanner under a claim of hospital theft will only be permitted a single time during the Clarius Care coverage period, and (iii) the Customer acknowledges that once the New Clarius Scanner is reported stolen, use of the stolen scanner will be immediately remotely terminated by Clarius;
(3) for a new battery, notwithstanding Section 3(8) above (Warranty Exclusions), the coverage of the Standard Warranty will be available for the duration of the Clarius Care coverage period; provided, however, that no new battery will be repaired or replaced more than once over any twelve (12) month period;
and
(4) for a legitimate warranty claim requiring repair or replacement of a New Clarius Scanner or new battery, Clarius will (i) pay for shipping of the non-conforming New Clarius Scanner or battery to Clarius, and (ii) pay for shipping to provide customer with a loaner scanner or battery; provided, however, that (x) Clarius reserves the sole right to select the shipping method used to deliver the loaner scanner or battery to customer, and (y) if the loaner scanner or battery has equivalent or better functionality, Clarius may, in its sole discretion, elect to consider the loaner scanner or battery a replacement such that Clarius keeps the customer’s original scanner or battery.
Clarius Care enhanced warranty services are available for a one (1), two (2), or three (3) year period that, if purchased, begins and runs concurrently with the Warranty Period of the Standard Warranty. If Clarius Care is purchased for a one (1) or two (2) year period, the Clarius Care enhanced warranty services will expire prior to the expiry of the Standard Warranty’s Warranty Period, but such expiry will not affect the remaining unexpired portion of the Standard Warranty’s Warranty Period. In no event will the purchase of a Clarius Care enhanced warranty extend the warranty period of a New Clarius Scanner or new battery beyond three (3) years.
If making a claim under Clarius Care, all other terms and conditions for obtaining warranty service under the Standard Warranty shall apply.
For greater clarity, “accidental damage” under Clarius Care is limited to damage that negatively impacts the functioning of the covered New Clarius Scanners, and “accidental damage” will not include coverage for any cosmetic or superficial damage. Further, Clarius reserves the right to inspect all New Clarius Scanners returned to Clarius under a claim of accidental damage, and Clarius may deny coverage under Clarius Care’s enhanced warranty services if Clarius determines that damage did not arise as a result of accidental damage of the Clarius Scanner. Such inspection may include: a visual inspection of the Clarius Scanner and/or a review or analysis of sensor data collected by the returned Clarius Scanner.
Clarius will take all reasonable measures to have the repair services described in this Section 4 be performed by qualified personnel in a professional manner. However, such measures shall not be deemed to extend the warranty period for any Covered Product.